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Privacy policy

Privacy Policy

This Privacy Policy sets out how Collaluxe Ltd ("Collaluxe", "we", "us" or "our") collects, uses and protects any information that you provide when using this website or our services.

1. What we collect We may collect the following information:

  • Name

  • Contact information including email address and telephone number

  • Demographic information such as postcode and preferences

  • Payment details (handled securely via Shopify and Klarna)

  • Information relevant to customer surveys, competitions, and promotional activity

  • Technical data including IP address, browser type, and cookies

2. What we do with the information we gather We collect this information to understand your needs and provide you with a better service, including for the following reasons:

  • To fulfil and manage your orders

  • Internal record keeping

  • To improve our products and services

  • To send promotional emails about new products, special offers or other information you may find interesting (only if you opt-in)

  • To contact you for market research purposes

  • To personalise your experience on our site and in communications

3. Legal basis for processing We process your personal data based on:

  • The performance of a contract (e.g., order fulfilment)

  • Your consent (e.g., marketing communications or competitions)

  • Our legitimate interests (e.g., improving our services and website)

  • Compliance with legal obligations

4. Security We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

All payment data is handled securely by Shopify and Klarna using the latest encryption technologies. We do not store or have access to your full card details.

5. How we use cookies Our website uses cookies to monitor browsing preferences and collect statistical information, including from services such as Google Analytics and Meta Pixel. Cookies help us analyse web traffic, optimise performance, and tailor your user experience.

You can disable cookies in your browser settings or through our cookie banner.

6. Sharing your data We may share your data with trusted third-party service providers, including:

  • Shopify (eCommerce platform)

  • Klarna (payment provider)

  • Stripe or other payment gateways

  • Google (analytics and advertising)

  • Meta/Facebook (advertising and remarketing)

  • Email marketing providers (e.g. Klaviyo, Mailchimp)

These providers are contractually required to protect your data and use it only for the purpose of providing services to us.

If your data is transferred outside the UK or EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

7. Your rights You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your personal data

  • Withdraw consent for marketing at any time

  • Object to processing based on legitimate interest

  • Request data portability

  • Lodge a complaint with a supervisory authority

8. Data retention We retain your data only for as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. For marketing purposes, we may retain your data until you withdraw consent or for up to 24 months after your last interaction.

9. Children’s data Our website and services are not intended for children under the age of 18. We do not knowingly collect or store personal data from anyone under this age.

10. Third-party links Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have control over that other website. We are not responsible for the protection and privacy of any information you provide whilst visiting such sites.

11. Opt-in Events and Competitions If you choose to participate in loyalty programs, competitions, or newsletter sign-ups, we will collect relevant data such as name, email, preferences or address. This information will only be used for the specific purpose of administering the activity and may be shared with third-party providers solely for that purpose.

We rely on your consent for processing this data, and you may withdraw that consent at any time.

12. International transfers Your personal data may be transferred outside of the UK or the EEA for processing. Where such transfers occur, we will ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data in accordance with UK GDPR requirements.

13. Changes to this Privacy Policy We may update this Privacy Policy from time to time. All changes will be posted on this page and, where appropriate, notified to you by email.

14. Contact us If you have any questions about this Privacy Policy or the data we hold about you, or you wish to exercise any of your rights under applicable data protection laws, please contact us at:

Email: support@collaluxe.co.uk

Last updated: 12 July 2025